Troubleshoot Your Smart Phone
In the event that you spot the Square application is not acting the manner in which you anticipate, decide to try the following troubleshooting tips:
Be sure that both your smart phone and app that is square up-to-date.
Log out from the application and sign back in. If youвЂ™re working in Offline Mode and also pending offline re payments, you wonвЂ™t have the ability to signal from the application. This is certainly to halt your payments that are pending being lost.
Turn your device that is mobile off then back on.
Force quit the application in your unit.
Make sure to allow the permissions asked for whenever the Square is opened by you software. This access permits the Square software to talk to your unit to payments that are complete.
In the event that you donвЂ™t have any pending offline repayments, delete and reinstall the application. See AppleвЂ™s help web site, GoogleвЂ™s help site, or AmazonвЂ™s help site for directions on how best to achieve this.
Remember, if for example the unit is in Offline Mode, donвЂ™t delete and reinstall the Square aim of purchase software. Pending offline payments is likely to be completely lost and also the funds won’t be captured in the event that application is deleted.
Deleting and reinstalling the software will maybe not impact your account that is square or payments because important computer data is saved on our servers. If there arenвЂ™t any pending offline re payments on your own account, you’ll delete the software, reinstall it, and log back to your account along with your email and password.
Troubleshooting in Offline Mode
In the event that you donвЂ™t have link with the world-wide-web for a brief period of the time, it is possible to accept repayments in Offline Mode. In the event that you encounter any problems with the Square Point of purchase application or your smart phone while offline, decide to try the after troubleshooting guidelines:
Turn your device that is mobile on off.
Note: usually do not delete and reinstall the application when you have accepted Offline re re Payments. Offline re payments would be forever lost therefore the funds won’t be captured in the event that app is deleted.
Make certain that the time and date on your own unit are proper.
Delete and Reinstall the Square App
Deleting and reinstalling the software may have no effect on your Square account or finished re re payments, and none of your information will likely be lost, since itвЂ™s saved on SquareвЂ™s servers. See AppleвЂ™s help web web site and GoogleвЂ™s help web site for directions.
In the event that youвЂ™ve accepted any re payments whilst in Offline Mode, upload your Offline Payments before deleting the app.
When youвЂ™ve deleted the software, you have access to your username and passwords by reinstalling and logging right straight back directly into your account along with your current current email address and password.
Force Stop the Square App
We recommend force quitting the app on your device if you run into issues with the Square app. Force quitting a software is equivalent to turning it well and straight back on again, and that can assist have it straight straight back ready to go efficiently.
Force stop for a device that is ios
Double-tap the house switch to see your recently utilized apps.
Discover the Square application symbol and employ your little finger to swipe within an motion that is upward connected screenshot up and off screen.
Press the home key once again to recently close your used apps, and go back to the house display screen.
Force stop for a android os unit
Within вЂњSettings,вЂќ select вЂњApplicationвЂќ and continue to вЂњManage Applications.вЂќ
From right right here, youвЂ™ll be able to pick all applications that are running. Touch the Square app and force quit the then application.
Note: you will need to disable that setting if you see the error Screen Overlay Detected on your Android device. To do this:
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